Media Support

Dedicated support for Media.

Media support will likely cover imports, exports, albums, storage behavior, permissions, and device compatibility for photo or video handling once the product is released.

FAQ

Common support questions.

Will the app access my photos and videos?

Only with user permission and only for features that actually require access to selected content.

Will camera access be required?

Only if a released version includes direct capture features and clearly requests that permission.

Why is storage handling important here?

Media workflows depend heavily on reading selected files and saving created or edited content correctly.

Troubleshooting

  • Confirm media or storage permissions when imports or exports do not complete as expected.
  • Check available storage before reporting failed save actions.
  • Restart the app after changing storage permissions or external file access settings.

Common Issues

  • Storage restrictions interfering with exports.
  • Media-library access not granted by the user.
  • Large file performance differences across devices.

Contact and Compatibility

  • Support Email: mkvision333@gmail.com
  • Privacy Email: mkvision333@gmail.com
  • Response Time: Usually within 3 business days
  • Primary Platform: Android
  • Compatibility: Best experience on modern Android devices with current system updates and available storage