Build Book Support

Dedicated support for Build Book.

Build Book support covers project workflows, PDF, Excel, and CSV report exports, Build Book Pro subscriptions, restore purchases, permissions, and general app behavior on supported Android devices.

FAQ

Common support questions.

Who is Build Book for?

Build Book is intended for construction-related teams that want a mobile-friendly way to organize site records, bills, materials, labour, and day-to-day work progress.

Does the app replace construction judgment?

No. The app is a documentation and workflow tool. Engineering, safety, budgeting, and execution decisions remain the responsibility of the user and their project team.

What Build Book Pro options are available?

Build Book Pro offers Weekly, Monthly, and Annual subscriptions through Google Play. Prices may vary by country and are shown in Google Play before purchase.

How do I restore a purchase?

Use the restore purchases function in the app while signed in with the Google Play account used for the original purchase.

Which report formats are available?

Build Book can export reports in PDF, Excel, and CSV formats.

Troubleshooting

  • Confirm that required permissions such as camera or storage access are enabled when using documentation features.
  • Make sure the app and Google Play Store are updated if a purchase or entitlement does not appear.
  • Use restore purchases while signed in with the Google Play account used for the original purchase.
  • Check available device storage when saving project images, receipts, or exported reports.
  • Restart the app and retry the same action if a screen becomes unresponsive after a long session.

Common Issues

  • A Pro entitlement may take time to refresh after purchase or restoration.
  • Report exports may fail when device storage is unavailable or access is restricted.
  • Photos or receipts may not save when storage or media permissions are restricted.

Contact and Compatibility

  • Support Email: mkvision333@gmail.com
  • Privacy Email: mkvision333@gmail.com
  • Response Time: Usually within 3 business days
  • Primary Platform: Android
  • Compatibility: Best experience on modern Android devices with current system updates and available storage